Business Editors/High-Tech Writers
PLEASANTON, Calif.--(BUSINESS WIRE)--May 10, 2004
Company redefines online customer service and sales model by instantly connecting customers to companies over the phone
Click4Talk, a leading "click-for-talk" technology provider, today announced new Internet service technology to link customers and company representatives using an innovative VoIP-based PC2Phone service. Click4Talk enables companies to offer affordable, instant connections with customers via embedded phone-links within Web sites, e-mails, banners, search results, and Internet advertisements - all within one click.
This innovative service connects PC users to representatives 'live' using only the Internet, a telephone and a computer microphone and speakers/headphones. Companies and service providers can easily integrate the new PC2Phone service within a Web site, search link, banners, or in email. Internet-based VoIP telephone technology affords lower rates for all parties, linking questions and answers through live phone support anywhere in the world, at one low rate.
"As the world builds the infrastructure to move voice communications to VoIP, Click4Talk is ready to provide businesses with this technology today," said Gopesh Kumar, founder and CEO of Click4Talk. "Our new PC2Phone is a tremendously effective and affordable sales acquisition and customer service solution, attracting potential customers and increasing customer loyalty anywhere in the world."
PC2Phone extends the company's online service tools offering live PC-to-phone and phone-to-phone access. The PC2Phone and Click4Talk installation is almost instantaneous and remarkably affordable, delivering an immediate return on investment (ROI) and a significant improvement in overall customer service and sales response. It combines the Web interactivity of text chat with the effectiveness of live contact by easily connecting a browsing prospect from an online ad, email or Website to a live company representative.
Click4Talk is ideal for small and medium B2B and B2C service providers, online retailers, and businesses in industries such as real estate, hospitality, and finance. Click4Talk service is available directly from the company, or via agents and resellers such as web, e-marketing, e-commerce and telecom service providers, as well as Internet Yellow Pages and Pay-Per-Click advertising firms seeking to offer cutting edge value-added services to their client base.
About Click4Talk
Click4Talk.com, based in Pleasanton, Calif., offers a new generation of 'Click for Talk' technology. Enabling live voice communication via the Internet over both PSTN and VoIP, Click4Talk is employed on websites, directories, and in email and online advertising campaigns to improve sales acquisition, customer conversion and retention. For more information or a demo
please visit www.Click4Talk.com
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